Userful HTTP API Terms of Service

Userful API Terms of Service Agreement

1. Acceptance of Terms

   This Userful API Terms of Service document (the “API TOS”) is an agreement you must accept in order to use the Userful API (as described below). This document describes both your rights and your obligations as part of using the Userful API. It is important that you read it carefully because you will be legally bound to these terms. Userful Corporation (“Userful” “we” “us”) only provides the Userful API to you subject to this API TOS. By accepting this API TOS or by accessing or using the Userful API, you agree to be bound by this API TOS (including the Userful End User License Agreement, Privacy Policy, which are incorporated here by reference).

   If you are entering into this API TOS on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to this API TOS. In that case, the terms “you” or “your” shall also refer to such entity. If you do not have such authority, or if you do not agree with this API TOS, you may not use the Userful API. You acknowledge that this API TOS is a contract between you and Userful, even though it is electronic and is not physically signed by you and Userful, and it governs your use of the Userful API.

2. API Key Definitions

   1. Application – Any software application, website, or product you create or service you offer using the Userful API (defined below).
   2. API Documentation – The documentation, data and information that Userful provides regarding the use of the Userful API through the Developer Site.
   3. Data – means any data and content uploaded, posted, transmitted or otherwise made available by users via the Services, including messages, files, comments, profile information and anything else entered or uploaded into the Service by a user of the Service.
   4. Developer Site – Userful’s Developer site found at http://api.userful.com/
   5. Userful API or “our API” – The publicly available Userful Application Programming Interface (“API”) as well as the related API Documentation.
   6. Userful Brand – The Userful brand and brand assets, including names, logos, trade names and trademarks.
   7. Userful Service(s) – Userful’s real-time communication, messaging, archiving and search services and related systems and technologies, Userful's appliance install image, as well as the website http://Userful.com (the “Site”), and all software, applications, data, reports, text, images, and other content made available by or on behalf of Userful through any of the foregoing. The “Service” does not include Data or any software application or service that is provided by you or a third party (including Applications), whether or not Userful designates them as “official integrations”.

3. API License

   As long as you follow this API TOS, Userful grants you a limited, non-exclusive, non-assignable, non-transferable license to use the APIs to develop, test, and support any software application, website, or product, and to integrate the Userful APIs with your Application. Your license is subject to the limitations set forth in Section 4.2 through 4.11 and Section 9 below, and you agree that violation of Section 4 will automatically terminate your license to use the Userful APIs.

4. Use of APIs and Userful Data

   The following identifies limitations on use related to the Userful API:
   1. Reliance on API. Userful is still evolving, and we need the flexibility to occasionally make changes to our APIs, including backwards incompatible ones. We will try to give notice of these changes. Also, parts of our API are undocumented, including certain methods, events, and properties. Given that these undocumented aspects of our API may change at any time, you should not rely on these behaviors.
   2. Applicable laws or agreements. You may not use the Userful API in violation of any law or regulation, or rights of any person, including but not limited to intellectual property rights, rights of privacy, or rights of personality, or in any manner inconsistent with this API TOS or Userful’s other agreements to which you are subject.
   3. Scope of acceptable use. You may not use the Userful API or any other technology in a manner that accesses or uses any information beyond what Userful allows under this API TOS or the Documentation; that changes the Userful Service; that breaks or circumvents any of Userful’s technical, administrative, process or security measures; that disrupts or degrades the performance of the Userful Service or the Userful API; or that tests the vulnerability of Userful’s systems or networks.
   4. Malware. You may not transmit any viruses or other computer programming that may damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system or data.
   5. Reverse engineering. You may not attempt to reverse engineer or otherwise derive source code, trade secrets, or know-how in the Userful API the or portion thereof or any other Userful products;
   6. Functionality. You may not use the Userful API to replicate or compete with core products or services offered by Userful. You acknowledge and agree that Userful has or may in the future offer products or services that are similar to your Application, and nothing will prevent Userful from doing so;
   7. Commercial Use. You may charge for your Application. However, you may not sell, rent, lease, sublicense, redistribute, or syndicate access to the Userful API.
   8. Advertising. You may place advertisements on and around your Application. However, you may not:
      1. Place any advertisements within Userful Service channels, and your advertisements may not resemble or be reasonably likely to confuse users as being a Userful Service message;
      2. Use Data or any content from Userful in any advertisements or for purposes of targeting advertisements, in your Application or elsewhere; or
      3. Use contact information obtained from Userful (including email addresses) to contact Userful users outside of Userful without their express permission.
   9. Rate Limits. You will not attempt to exceed or circumvent limitations on access, calls and use of Userful API, or otherwise use the Userful API in a manner that exceeds reasonable request volume, constitutes excessive or abusive usage, or otherwise fails to comply or is inconsistent with any part of this API TOS or the Documentation.
   10. Use for promotion of gambling or adult content. You may not use the Userful APIs in any Application that includes adult content, promotes gambling, involves the sale of tobacco or alcohol to persons under 21 years of age, or otherwise violates any applicable law or regulation.
   11. Distribution of your application. You may not distribute or allow access to the Userful APIs to anyone other than, if applicable, the company on whose behalf you entered into this API TOS. Anyone who wants to access our APIs must agree to be bound by this API TOS.
   12. Use of Userful Brand or Marks. You must not use the Userful Brand in a way that suggests your service is endorsed by, sponsored by, or associated with Userful, and you must abide by Userful’s Brand Guidelines available at https://www.userful.com/company/news-and-reviews/press-kit/logos.

5. Storage of Data

   1. Caching Data. Where Data is cached, you should refresh the cache at least every 24 hours.
   2. Secure Storage Measures. All Data should be stored and served using strong encryption.
   3. Delete at User Request. You must delete all Data you have collected from a Userful user upon request by that user, and when the Userful user deauthorizes your Application or closes his or her account with you. Similarly, when a team stops using your Application, you should delete all Data obtained from that team. The restrictions of this Section do not apply to Data that Userful users also provide directly to you and that is separately entered or uploaded to you by the user of your Application.
   4. Deletion at Termination. If we terminate your use of the Userful APIs for any reason, then you must permanently delete all Data and any other information that you stored pursuant to your use of the Userful APIs, except when doing so would cause you to violate any law or obligation imposed by a governmental authority. This provision does not require a Userful user to delete Data stored in Userful if the Userful user is prohibited from accessing the Userful API.
   5. No Other Storing. You may not copy or store any Data or capture or store any information expressed by the Data (such as hashed or transferred data), except to the extent permitted by this API TOS.

6. Your User Agreement and Privacy Policy

   If you offer your Application for use by others outside your organization, you must maintain a user agreement and privacy policy for your Application, which is prominently identified or located where users download or access your Application. Your privacy policy must meet applicable legal standards and accurately describe the collection, use, storage and sharing of data. You must promptly notify us of any breaches of your user agreement or privacy policy that impact or may impact Userful users.Your privacy policy must be at least as stringent and user-friendly as ours.

7. Security Measures

   1. Protections. The network, operating system and software of your web servers, databases, and computer systems (collectively, “Your Systems”) must be properly configured to securely operate your Application and store Data. Your Application must use reasonable security measures to protect your users’ information. You must not architect or select Your Systems in a manner to avoid the foregoing obligation.
   2. Reporting. You must promptly report any security deficiencies in, or intrusions to, your Systems to Userful in writing via email to support@userful.com or subsequent contact information posted on the Developer Site. This includes any unauthorized access, use, disclosure or destruction of Data. You will work with Userful to immediately correct any security deficiency, and will immediately disconnect any intrusions or intruder. In the event of any security deficiency or intrusion involving the Application, Userful APIs or Data, you will make no public statements regarding such deficiencies or intrusions (e.g., press, blogs, social media, bulletin boards, etc.) without prior written and express permission from Userful in each instance.

8. Government Use

   The Userful APIs are “commercial items” as that term is defined at 48 C.F.R. 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as such terms are used in 48 C.F.R. 12.212. Any use, modification, derivative, reproduction, release, performance, display, disclosure or distribution of the Userful API by any government entity is prohibited, except as expressly permitted by the terms of this API TOS. Additionally, any use by U.S. government entities must be in accordance with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4. The contractor/manufacturer is Userful Corporation, Suite 300, 736 8th Ave. SW, Calgary AB T2N1X1.

9. Ownership

   Userful owns all rights, title, and interest, including all intellectual property rights, in and to, the Userful APIs, Documentation, and all elements and components thereof. Except for the express licenses granted in this API TOS, Userful does not grant you any right, title, or interest in the Userful Materials. You agree to take such actions as Userful may reasonably request to protect Userful’s rights to the Userful Materials.

10. Term and Termination

    1. Duration of Terms. This API TOS will go into effect on the date upon which you agree to them, by accessing or using the Userful API, and will continue until terminated as set forth herein.
    2. Your Right to Terminate. You may terminate this API TOS by discontinuing use of our APIs.
    3. Suspension; Termination. We may change, suspend or discontinue the Userful API and suspend or terminate your use of the Userful API, the Userful Service, and/or Userful Brand at any time and for any reason, without notice. Without limiting the foregoing, we may limit your Application's access to the Userful API if it, in our sole discretion, may negatively affect our Service or our ability to provide our Service.
    4. Effect of Termination. Upon termination of this API TOS:
       1. All rights and licenses granted to you will terminate immediately;
       2. You will promptly destroy Documentation and any other Userful information in your possession or control that was received under this API TOS;
       3. Unless we agree otherwise in writing or as stated in this API TOS, you must permanently delete all Data and other information that you stored pursuant to your use of the Userful APIs. Userful may request that you certify in writing your compliance with this section; and
       4. Userful will make commercially reasonable efforts to remove all references and links to your Application from its Userful.com website (Userful has no other obligation to delete copies of, references to, or links to your Application).
    5. The following sections of this API TOS shall survive any termination, Sections 4 (“Use of the APIs and Userful Data”), 5 (“Use of Userful Brand or Marks”), 6.4 (“Delete at User Request”), 6.5 (“Deletion at Termination”), 7 (“Your User Agreement and Privacy Policy”), 8 (“Security Measures”), 11 (“Ownership”), 12 (“Term and Termination”), 13 (“Other Important Terms”), 14 (“Disclaimer of Warranties; Limitation of Liability; Indemnity”), 15 (“Dispute Resolution”) and 16 (“General Legal Terms”).

11. Other Important Terms

    1. Legal Representations. You represent and warrant to Userful that, excluding Userful Materials, you have the right to use, reproduce, transmit, copy, publicly display, publicly perform, and distribute your Application, and that use of your Application by Userful and its users will not violate the rights of any third party (e.g., copyright, patent, trademark, privacy, publicity or other proprietary right of any person or entity), or any applicable regulation or law, including the Digital Millennium Copyright Act, the laws of any country in which your Application is made available and any applicable export laws.
    2. Modification of the API TOS. We may change, add to or delete this API TOS or any portion thereof from time to time in our sole discretion. If we make a material change to this API TOs, we will provide you with reasonable notice prior to the changes either by emailing the email address associated with your account or by posting a notice on the Developer Site. You acknowledge that these updates and modifications may adversely impact how you access, use, and communicate with the Userful API. If any change in unacceptable to you, then your only recourse is to cease all use of the Userful API. Your continued access or use of the Userful API will mean that you agree to the updates and modifications.
    3. Other Applicable Agreements. You and your Application must also comply with the following, which are hereby incorporated by reference:
       1. End User License Agreement
       2. Userful Privacy Policy
       3. Userful Brand Guidelines
       In the event of any conflict between the content in this document and the above documents, this document controls your use of the Userful APIs.

12. Disclaimer of Warranties; Limitation of Liability; Indemnity

    1. NO WARRANTIES. THE USERFUL API AND ALL RELATED COMPONENTS AND INFORMATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, AND USERFUL EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT USERFUL DOES NOT WARRANT THAT THE USERFUL API WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE USERFUL API, AND NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM USERFUL OR THROUGH THE DEVELOPER SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS API TOS.
    2. LIMITATION ON LIABILITY. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL Userful BE LIABLE TO YOU OR ANY THIRD PARTY FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA, OR (B) FOR ANY AMOUNT IN THE AGGREGATE IN EXCESS OF THE FEES ACTUALLY PAID BY YOU IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO YOUR CLAIM OR, IF NO FEES APPLY, FIVE HUNDRED ($500) U.S. DOLLARS, OR (C) ANY MATTER BEYOND OUR REASONABLE CONTROL. THE PROVISIONS OF THIS SECTION ALLOCATE THE RISKS UNDER THIS TOS BETWEEN THE PARTIES, AND THE PARTIES HAVE RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO ENTER INTO THIS TOS. Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply to you. IN THESE JURISDICTIONS, USERFUL'S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
    3. Indemnity. You agree to defend, hold harmless and indemnify Userful, and its subsidiaries, affiliates, officers, agents, employees, and suppliers, from and against any third party claim arising from or in any way related to your or your users’ use of the Application, Userful API or Data, use of Userful Brand, or violation of this API TOS, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorney's fees, of every kind and nature. In such a case, we will provide you with written notice of such claim, suit, or action.

13. Dispute Resolution

    This API TOS and any claim, cause of action or dispute (“Claim”) arising out of or related to this Agreement shall be governed by the laws of the province of Alberta, Canada, regardless of your country of origin or where you access the Userful Service, and notwithstanding any conflicts of law principles and the United Nations Convention for the International Sale of Goods. You and Userful agree that all Claims arising out of or related to this Agreement must be resolved exclusively in the courts located in the city of Calgary, Alberta, Canada. You and Userful agree to submit to the personal jurisdiction of the courts located within the city of Calgary, Alberta, Canada or the province of Alberta, and agree to waive any and all objections to the exercise of jurisdiction over the parties by such courts and to venue in such courts for the purpose of litigating all such Claims. Notwithstanding the above, you agree that Userful shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.

14. General Legal Terms

    1. Severability. If any provision of this API TOS is found to be illegal, void, or unenforceable, the unenforceable provision will be modified so as to render it enforceable to the maximum extent possible in order to effect the intention of the provision; if a term cannot be so modified, it will be severed and the remaining provisions of this API TOS will not be affected in any way.
    2. Language. Where Userful has provided you with a translation of the English language version of this API TOS or any document referenced in this API TOS, you agree that the translation is provided for your convenience only and that the English language versions of any such document, will control.
    3. Notice and Service of Process. We may notify you via postings on the Developer Site or via the email address associated with your Application or Userful Service account. Userful accepts service of process by mail or courier at the physical address set forth in Section 16.9 below. Any notices that you provide without compliance with this section shall have no legal effect.
    4. Entire Agreement. This API TOS and any documents incorporated into this API TOS by reference, constitute the entire agreement between you and Userful regarding the Userful APIs and supersedes all prior agreements and understandings, whether written or oral, or whether established by custom, practice, policy or precedent, with respect to the subject matter of this API TOS.
    5. No Informal Waivers, Agreements, or Representations. Our failure to act with respect to a breach of this API TOs by you or others does not waive our right to act with respect to that breach or subsequent similar or other breaches. No representations, statements, consents, waivers or other acts or omissions by any Userful affiliate shall be deemed legally binding on any Userful affiliate, unless documented in a physical writing hand signed by a duly appointed officer of Userful.
    6. Injunctive Relief. In no event shall you seek or be entitled to rescission, injunctive or other equitable relief, or to enjoin or restrain the operation of the Developer Site or Userful Service or any Userful APIs, or other material used or displayed through the Userful Developer Site or Userful Service.
    7. Assignment and Delegation. You may not assign or delegate any rights or obligations under this API TOS, including in connection with a change of control. Any purported assignment and delegation shall be ineffective. We may freely assign or delegate all rights and obligations under this API TOs, fully or partially without notice to you. We may also substitute, by way of unilateral novation, effective upon notice to you, Userful Technologies, Inc. for any third party that assumes our rights and obligations under this API TOs.
    8. Potential Other Rights and Obligations. You may have rights or obligations under local law other than those enumerated here if you are located outside the United States.
    9. How to Contact Us. If you have questions or comments about this API TOS, or wish to make use of our Userful API in any way not permitted by this API TOS, please contact us via email at support@userful.com or by physical mail at:

       Userful Corporation
       Suite 300, 736 8th Ave. SW
       Calgary AB, T2N 1X1